FAQ | Sprott Money Collectibles

Sprott Money Collectibles is a subsidiary of Sprott Money Ltd, a leading precious metals dealer selling gold, silver, and platinum coins, bullion and bars online and over the phone. Sprott Money Collectibles offers coin collectors an opportunity to shop and purchase a variety of numismatics in a highly trusted, dependable, and secure environment.

• Great reputation in the industry
• Competitive prices
• Purity Guaranteed
• No Minimum Order Requirement
• Website Open 24 hours a day, 7 days a week

Although our administrative office is located in Toronto, Canada, we cannot accept walk-in requests as we do not store any numismatics at our location.

All clients wishing to purchase from Sprott Money Collectibles can express check out without creating an account. Opening an account is free and easy, once the account is opened, you may place your first order immediately.

Opening an online account allows you to:

• Retrieve order history
• Place orders 24/7
• Confirm payment
• Receive notifications

If you can't remember your password, simply choose the "forgot password" option. Enter your email address, and we'll send you an email with instructions on how to reset your password. If you encounter any difficulties while resetting your password, feel free to reach out to us for assistance. You can call us toll-free at 1-888-861-0775 or send us an email at sales@sprottmoneycollectibles.com.

You will receive an email with your order number as soon as your order is placed. If you do not receive an email confirmation, please check your SPAM or junk mail folders. Please do not hesitate to call us if you have any questions.

No. Our prices already include our premium. The shipping is free.

Yes. Once you have placed your order, you will be issued a confirmation number in an email. Once this number has been issued your order is confirmed.

Sprott Money Collectibles guarantees that all of our products are genuine and of the stated quality advertised. If you feel that any of the items you have received do not meet these standards you have a maximum of three business days from the time you receive your package to call us and express your concerns. Should we find that any items are below our usual standards we will replace or refund the item at our discretion. Merchandise that is in no way defective cannot be refunded or replaced. You have to ship the products to Sprott Money Collectibles at your own cost.

Any payments that we have received for returned orders will be refunded by cheque and sent by regular mail at our cost.

Although we make every attempt to have items available in stock, we reserve the right to delay delivery up to 30 days. Delays may occur due to product shortages or late arrivals. We will inform you if this is the case.

If you are interested in a product not currently listed on our website, please contact us.

In Canada, “precious metals” are not subject to GST/HST.

Precious metals are bars, ingots, coins or wafers of gold and platinum that are refined to a purity level of 99.5%+. Silver is also a precious metal if it is refined to a purity level of 99.9%+.  If a precious metal meets the definition of a financial instrument, there is no GST/HST charged. (Excise Tax Act, subsection 123).

Canadian transactions are subject to Provincial and Federal Sales Tax, including shipping and insurance charges. HST rates will vary based on the province of the shipping address provided.

Sprott Money Collectibles accepts the following payment methods:

• VISA
• Mastercard
• Apple Pay
• Google Pay
• PayPal

All transactions on our website are processed in Canadian dollars. Payment is due at the time of purchase.
If the payment is declined or unsuccessful, please ensure that the payment details provided are accurate and up to date. You may need to contact your card issuer or payment provider for further assistance.

Any additional fees or charges imposed by the payment provider or financial institution are your responsibility.

1. During the checkout process, you can select the appropriate card type.
2. Provide the card details, including the card number, expiration date, CVV code, and billing address.
3. We utilize secure payment gateways to process credit/debit card transactions.
4. Once the transaction is authorized, your card will be charged for the total amount due.

1. If you prefer to use Apple Pay or Google Pay, select the appropriate option during checkout.
2. Follow the prompts on your mobile device to authorize the payment.
3. Once the transaction is authorized, the payment will be processed.

1. Select the PayPal option during the checkout process.
2. You will be redirected to the PayPal website.
3. Log in to your PayPal account to authorize the payment.
4. Once the transaction is authorized, the payment will be processed.

Sprott Money Collectibles only ships to Canada at this time.

Sprott Money Collectibles ships all packages with standard shipping services. Delivery can be expected anywhere from 3-6 business days from the shipment date.

All of our packages are shipped discreetly and fully insured to the address provided.

ATTENTION: Should you receive opened, tampered, or damaged shipments.

Refuse the order and inform the carrier to return the package to the sender. Contact Sprott Money immediately. Once the package is accepted by the client, Sprott Money cannot insure or be liable for any damaged shipments.

All packages are shipped fully insured, to the address provided. Upon delivery, a signature is mandatory.
Should your package be lost or stolen in transit, the contents of your order are fully covered and you will be fully compensated.

IMPORTANT: Indicating a signature is not required and/or giving permission for someone (other than yourself) to sign for deliveries, voids your insurance. This includes leaving your package with an office attendant, family member, building concierge, neighbor, or The UPS Store/ Mail Boxes etc. locations. Under the aforementioned circumstances YOUR PACKAGE WILL BE VOID OF INSURANCE.

If you are not home when your delivery first arrives, a second attempt will be made the following day. If you are not available, a notice will be left at your door for you to pick-up your package at the nearest pick-up location.

When your order is shipped, insurance rates apply.
Sprott Money Collectibles charges $15 as a shipping fee which includes the insurance charges.

Unfortunately, this option is not available.

Sprott Money Collectibles protects all personal information with appropriate security safeguards.

We do not sell, exchange, loan or make any information available that you have provided to us, except as needed to fulfill your order and as required by law. Your information is kept on file only as long as it is required by law.
For more information regarding the Canada Privacy Act, please visit www.priv.gc.ca.

We are not required to submit any information to U.S. authorities. However, as a collector coin dealer, we comply fully with the Proceeds of Crime (Money laundering) and Terrorist Financing Act and our reporting obligations to the Financial Transactions Reports Analysis Centre of Canada (FINTRAC).
For more information regarding FINTRAC please visit www.fintrac.gc.ca.

Sprott Money Collectibles recognizes the importance of security and confidentiality. We take every measure to protect your personal informaton. We encrypt all communication using VeriSign SSL (Secure Socket Layer) encryption standard for all information transmitted to and from our system.

We also maintain our software up-to-date and install all of the security updates that are published. In addition, our staff have all provided police checks when hired.